These Terms of Service ("Terms") govern the use of the Always Ready AI service by business customers ("you"). Always Ready AI LLC ("we", "us") is a Massachusetts limited liability company based in Boston. If you sign a separate Service Agreement with us, that agreement controls where it differs from these Terms. By subscribing, you agree to these Terms, our Privacy Policy and our SMS Program Terms.
Always Ready AI provides automated missed-call text-back and lead capture for local businesses, with optional scheduling, email and reporting features. We do not guarantee that any message will be delivered, that any caller will reply, or that any lead will become a job. Mobile carriers, phone-company call forwarding and other third-party services are outside our control.
The service costs $199 per month plus a one-time $99 setup fee, plus applicable sales tax (Massachusetts sales tax applies to Massachusetts customers). Fees are charged to the payment card you keep on file, and we send a receipt for every charge.
Your subscription renews automatically every month, and your card is charged $199 plus applicable tax each month until you cancel. You give your express consent to this automatic renewal at checkout.
You can cancel at any time from your billing portal or by emailing hello@alwaysreadyai.com. Cancellation takes effect at the end of the current billing period. There are no cancellation fees and no long-term contracts.
If you cancel within 30 days of your first payment, we refund everything you paid, including the setup fee, to your original payment method within 10 business days. Outside that window, partial months are not refunded.
You agree that you own or control the business phone number you connect to the service; that the service is used only for genuine customer inquiries to your business; that you will not use the service, or the phone numbers it collects, to send marketing messages; that you will comply with the laws that apply to communications with your customers (including the TCPA, the CAN-SPAM Act and state telemarketing and consumer-protection laws such as M.G.L. c. 93A); that the business information you give us is accurate; and that you will pass along any request to stop texting that a customer makes to you directly. Messages to callers use our standard, non-promotional template, and opt-out requests are honored automatically and permanently.
Replies to your customers are generated by an automated AI assistant that identifies itself as an AI. It can make mistakes, and it does not give binding prices, quotes or appointment times — you confirm those with your customer. Nothing the assistant says is a binding offer by you or by us.
We may suspend or end the service immediately if we reasonably believe it is being misused, if it exposes you or us to legal or carrier action, or if a payment fails and is not resolved within 10 days. Either party may end the subscription at the end of any billing period.
Leads, conversations and bookings collected for you belong to you. We use them only to provide the service and to keep the records that messaging rules require, as described in our Privacy Policy. After your subscription ends we delete your data within 30 days, except records we must keep (for example, opt-out requests).
The service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all other warranties, and our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect, incidental, consequential or punitive damages or for lost profits. Nothing in these Terms limits liability that cannot be limited by law.
You will defend and indemnify us against claims, damages, fines and reasonable legal fees arising from your breach of these Terms, from content or instructions you give us, or from the phone numbers you connect to the service.
These Terms are governed by Massachusetts law, and disputes are heard in the state or federal courts in Suffolk County, Massachusetts. Both parties are businesses. We may update these Terms with 30 days' notice by email; continuing to use the service after the effective date means you accept the update. Questions: hello@alwaysreadyai.com.
Questions? We're easy to reach.